My Accounts Management
WSLife.com enables you to make a variety of account information changes and file certain kinds of policy claims via My Accounts.
My Accounts Change Options & Services
You can make any of the following policy changes, claims, and requests directly through My Accounts on WSLife.com:
- Personal Information Changes
- Social Security Number
- Beneficiary Changes
- Policy Claims
- Death Claims
- Disability Claims
- Request a Duplicate Policy/Contract
For specific instructions on how to make these changes, claims, and requests, please read our Service FAQs.
How to Report a Claim
Please visit our Service FAQs for step-by-step instructions on how to file a death claim or disability claim. However, if you have a claim other than death or disability, please contact either our home office or your local district office for more information:
The Western and Southern Life Insurance Company
P.O. Box 1399
Cincinnati, OH 45201
You may reach the Claims Department by phone at 1.800.926.1315 between 8:00 a.m. and 10:00 p.m. ET, Monday through Thursday, 8:00 a.m. and 6:00 p.m. ET on Friday, and 9:00 a.m. and 1:00 p.m. ET on Saturday (excluding holidays).
You can also send us an e-mail, which will be answered between 8:00 a.m. and 4:15 p.m. ET, Monday through Friday.
Life Insurance Policies
If you have a question about a life insurance policy, please contact your local Representative or the Client Relationship Center at 1.866.832.7719 during regular business hours: 8:00 a.m. – 10:00 p.m. ET, Monday through Thursday, and 8:00 a.m. – 6:00 p.m. ET on Friday (excluding holidays). You can also send us an e-mail.
If you have a question about an annuity contract, please contact your local Representative or the Annuity Operations Department at 1.800.387.9830 between 8:00 a.m. and 5:00 p.m. ET, Monday through Friday.
To obtain a Fund prospectus that contains complete information (including fees and expense) for any specific mutual fund listed on this Web site, please call a representative of W&S Brokerage Services, Inc. (member FINRA / SIPC) at the Client Relationship Center (1.888.327.9345). Please read the prospectus carefully before you invest or send money.