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My Accounts Management

WSLife.com enables you to make a variety of account information changes and file certain kinds of policy claims via My Accounts.

My Accounts Change Options & Services

You can make any of the following policy changes, claims, and requests directly through My Accounts on WSLife.com:

For specific instructions on how to make these changes, claims, and requests, please read our Service FAQs.

How to Report a Claim

Please visit our Service FAQs for step-by-step instructions on how to file a death claim or disability claim. However, if you have a claim other than death or disability, please contact either our home office or your local district office for more information:

The Western and Southern Life Insurance Company

Claims Department

P.O. Box 1399

Cincinnati, OH 45201

You may reach the Claims Department by phone at 1.800.926.1315 between 8:00 a.m. and 10:00 p.m. ET, Monday through Thursday, 8:00 a.m. and 6:00 p.m. ET on Friday, and 9:00 a.m. and 1:00 p.m. ET on Saturday (excluding holidays).

You can also send us an e-mail, which will be answered between 8:00 a.m. and 4:15 p.m. ET, Monday through Friday.

Customer Service

Life Insurance Policies
If you have a question about a life insurance policy, please contact your local Representative or the Client Relationship Center at 1.866.832.7719 during regular business hours: 8:00 a.m. – 10:00 p.m. ET, Monday through Thursday, and 8:00 a.m. – 6:00 p.m. ET on Friday (excluding holidays). You can also send us an e-mail.

Annuities
If you have a question about an annuity contract, please contact your local Representative or the Annuity Operations Department at 1.800.387.9830 between 8:00 a.m. and 5:00 p.m. ET, Monday through Friday.

Mutual Funds
To obtain a Fund prospectus that contains complete information (including fees and expense) for any specific mutual fund listed on this Web site, please call a representative of W&S Brokerage Services, Inc. (member FINRA / SIPC) at the Client Relationship Center (1.888.327.9345). Please read the prospectus carefully before you invest or send money.

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Last Updated: 1/31/2017