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Customer Service

If you need information about a life insurance or investment product, we will be happy to assist you – anywhere, any way, anytime you need us.

How We Can Help You

The Western and Southern Life Insurance Company's (Western & Southern Life) Client Relationship Center is available to help you with all of your product information needs. If you have an insurance policy or annuity contract with Western & Southern Life and are a registered My Accounts, you can service your accounts directly online. Please go to My Accounts to:

Change Policies & Submit Claims/Requests

View Specific Policy Information

Access Additional Account Services

How You Can Reach Us

You can reach a Western & Southern Life Customer Service Representative via e-mail, phone, mail, or fax. You may also use our Automated Client Services System described below.

E-mail

To send an e-mail to our Client Relationship Center, please complete the form below and click the Submit button. A Customer Service Representative will respond to your e-mail within 24 hours, excluding weekends and holidays. Our hours of operation are 8:00 a.m. - 10:00 p.m. ET, Monday through Thursday, 8:00 a.m. - 6:00 p.m. ET on Friday, and 9:00 a.m. - 1:00 p.m. ET on Saturday (excluding holidays).

Your Privacy Matters to Us

Western & Southern Life values and respects your privacy. Please read our Privacy Policy for complete details.

NOTE: Your communication with Western & Southern Life through this form is secure. For your online security and protection, please be aware that policy/contract information can not be released to a policy/contract owner until we speak with you to verify your identity.

required Denotes a required field.
Your Information
    1. Life Insurance
    2. Annuities
    3. Mutual Funds
    4. Problem with Web Site
    5. Customer Service Related
    6. General Question or Comment
submit

Toll-free Phone

To speak to a Customer Service Representative, please call us at 1.866.832.7719 between 8:00 a.m. and 10:00 p.m. ET, Monday through Thursday, between 8:00 a.m. and 6:00 p.m. ET on Friday, and between 9:00 a.m. and 1:00 p.m. ET on Saturday (excluding holidays).

Try WSLife.comís Convenient Click to Call Feature!

Save yourself from spending time on hold by submitting a request to have one of our Customer Service Representatives call you back. Calls will usually be returned within just five minutes, depending on our current call volume. Simply click the Click to Call button to enter your phone number, and our Client Relationship Center will call you right back.

Representatives of the Client Relationship Center who will be discussing mutual funds and variable annuities with you are Licensed Insurance Agents and registered representatives of W&S Brokerage Services, Inc. (member FINRA / SIPC). Representatives who will be discussing life insurance products will be Licensed Insurance Agents.

International Phone

When calling from outside the United States, please call 1.513.629.1800 to speak to a Customer Service Representative. Our Client Relationship Center hours are between 8:00 a.m. and 10:00 p.m. ET, Monday through Thursday, between 8:00 a.m. and 6:00 p.m. ET on Friday, and between 9:00 a.m. and 1:00 p.m. ET on Saturday (excluding holidays).

Automated Client Services System

To access our Automated Client Services System without having to speak directly to a representative, please call 1.800.926.1993. Simply follow the voice prompts to receive policy values, payment dates, etc. You need only your policy number and the last four digits of your Social Security Number to use this system.

Mailing Address

Please send your written correspondence to:

Client Relationship Center

The Western and Southern Life Insurance Company

400 Broadway

Cincinnati, OH 45202-3341

Fax

Use one of the two fax numbers below to send us your request, inquiry, or paperwork.

Power of Attorney, Guardianship, and Other Legal Documentation

To submit paperwork for any of the above, send your fax to 513.362.2359.

Medicaid, Government Housing Assistance, and Other
Assistance Programs

To request policy values for any of the above, send your fax to 513.362.2366.

Tell Us How Weíre Doing

Customer satisfaction is our highest priority, and we appreciate your feedback so we can continue to improve the services you depend on.

†The Western and Southern Life Insurance Company (NAIC code 70483) is domiciled in Cincinnati, Ohio. It is licensed in all states except Alaska, Connecticut, Maine, Massachusetts, New Hampshire, New York, Vermont, and outside the United States.

Western-Southern Life Assurance Company (NAIC code is 92622) is domiciled in Cincinnati, Ohio. It is licensed in all states except Alaska, Maine, New Hampshire, New York, Rhode Island, and outside the United States.

Representatives of the Client Relationship Center who will be discussing mutual funds and variable annuities with you are Licensed Insurance Agents and registered representatives of W&S Brokerage Services, Inc. (member FINRA / SIPC). Representatives who will be discussing life insurance products will be Licensed Insurance Agents.

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Last Updated: 3/12/2013