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In today’s security-conscious world, our goal is protection. While most people think of
Western & Southern Life as the company that offers financial protection, it is also our charge to
protect the information assets and personal data of our policy and contract holders. With that in mind, we
have implemented several changes to WSLife.com for your benefit and peace of mind.

WSLife.com Site Security Enhancements
WSLife.com is committed to continually improving the security of your personal information and
protecting you against various forms of information piracy such as
spoofing and
phishing.
To further enhance your online security and protect the integrity of your personal information,
we have made the following improvements.
Additional Verification Information Makes Registration More Secure
Your full name is now part of the verification process for My Accounts registration in addition
to your Social Security Number, policy/contract/account number, and insured/owner/shareholder date of birth.
Your first name, middle initial (if applicable), last name, and generation (e.g., Jr, Sr, III) must match
exactly what appears on your policy/contract/account. This information is now used to complete your
verification to gain access to My Accounts as a policy/contract/account owner.
WSLife.com Site Verification Text Protects Against Spoofing and Phishing
As part of the My Accounts Registration process, you now create your personalized WSLife.com Site
Verification Text, which will appear on the My Accounts Login Password page each time you login to
My Accounts. This text is visual identification to let you know that you are being presented with the real My
Accounts login page for WSLife.com. This enhanced security feature is designed to protect you against
possible spoofing and
phishing.
New Login Process Separates User Name and Password Fields
Another level of security has been implemented by splitting the My Accounts Login into two separate screens
one for your user name and another for your password. This new two-step login process protects the
integrity of your user name and password from being accessed by unauthorized sources and shows your personalized
WSLife.com Site Verification Text on the My Accounts Login Password page to authenticate that you
are truly logging in to the real WSLife.com.
Premium Payers Enjoy Easier Access for One-Time Payments
Premium payers can now make online payments on policies/contracts through EasyPay without
the extra step of having to login. Find out how simple it is.

Answers to Your Most Frequently Asked Security Questions
Want to learn more about phishing, spoofing, and the details of our enhanced security measures?
Read the answers to these questions and more on our FAQs page:
Spoofing/Phishing FAQs
My Accounts FAQs
One-Time Payment FAQs

Questions?
If you have any questions about any of these new security enhancements, please contact us via
Live Help
or call our Client Relationship Center at 1.866.832.7719 between 8:00 a.m. and 10:00 p.m. ET, Monday
through Thursday, and between 8:00 a.m. and 6:00 p.m. ET on Friday (excluding holidays).

Thank You for Your Business
As always, Western & Southern Life thanks you for your continued patronage and looks forward to hearing
from you. Let us know what you think by sending us your feedback about WSLife.com.

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| Read our
Security
Policy for more details about the safety and security of your online communications and access
to your account information. |

| Review our
Privacy
Policy for a full explanation of how we protect the privacy of your personal information. |

| Learn more about how to
Protect Yourself Online. |
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