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What are the hours of operation for the Client Relationship Center (CRC)?
I am a policy/contract owner and am unable to register my account on WSLife.com. What can I do?
Why does WSLife.com keep looping back to the login page when I try to make a payment?
How can I change my personal information online?
How can I change my beneficiary information online?
What forms can I download from WSLife.com?
How do I download a form?
How do I enable cookies?
What are pop-ups and how do I turn them off?
I知 having trouble with the sales career questionnaire. Where I can get help?

Top 10 FAQs

What are the hours of operation for the Client Relationship Center (CRC)?

You can a reach a Customer Service Representative at 1.866.832.7719 Monday through Thursday between 8:00 a.m. and 10:00 p.m. ET and on Friday between 8:00 a.m. and 6:00 p.m. ET (excluding holidays).

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I am a policy/contract owner and am unable to register my account on WSLife.com. What can I do?

The policy/contract owner痴 Social Security Number must be on file to register as an account owner. Please call the CRC and provide your Social Security Number and policy/contract number(s).

You can a reach a Customer Service Representative at 1.866.832.7719 Monday through Thursday between 8:00 a.m. and 10:00 p.m. ET and on Friday between 8:00 a.m. and 6:00 p.m. ET (excluding holidays).

NOTE: Please do not send your Social Security Number, policy/contract numbers, or any other confidential or sensitive personal information to us via regular e-mail software (e.g., Microsoft Outlook) because it is not secure. Secure e-mail forms on WSLife.com are identified by the following NOTE:

NOTE: Your communication with Western & Southern through this form is secure.

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Why does WSLife.com keep looping back to the login page when I try to make a payment?

Please make sure that your computer settings allow pop-ups and cookies. To turn off the pop-up blocker, follow these steps. To accept cookies, follow these steps.

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How can I change my personal information online?

To change personal information (e.g., name, address, phone, and Social Security Number) for an insurance policy or annuity contract, you must first be a registered user to access My Accounts. (Already registered? Go to Step 2.)
  1. To register for My Accounts, fill in the requested information on My Accounts Registration. We値l securely store this information in your online account so you will not need to reenter it. However, you can always make updates by accessing Edit My Registration Information in the left navigation after you are logged in to My Accounts.
  2. Go to My Accounts Login and login with your user name and password.
  3. From My Accounts Summary, scroll down to find the specific policy or annuity for which you want to make a personal information change.
  4. Select Policy Profile from the pull-down menu next to Specific Policy Information.
  5. From My Policy Profile, click on the symbol to the left of the item(s) you want to change. Note: Only the policy owner can change the Social Security Number.
  6. Follow the instructions that appear.
  7. If this change is for more than one policy in this account, check the boxes on the form to show which policies are to be updated.
If you have any questions about personal information changes (name, address, phone, and Social Security Number) on a policy, please call the Client Relationship Center at 1.866.832.7719 between 8:00 a.m. and 10:00 p.m. ET, Monday through Thursday, and between 8:00 a.m. and 6:00 p.m. ET on Friday (excluding holidays). You can also send us an e-mail.

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How can I change my beneficiary information online?

If you are the owner of an insurance policy or annuity contract, follow these steps to change your beneficiary information online. You must first be a registered user to access My Accounts. (Already registered? Go to Step 2.)
  1. To register for My Accounts, fill in the requested information on My Accounts Registration. We値l securely store this information in your online account so you will not need to reenter it. However, you can always make updates by accessing Edit My Registration Information in the left navigation after you are logged in to My Accounts.
  2. Go to My Accounts Login and login with your user name and password.
  3. From My Accounts Summary, scroll down to find the specific policy for which you want to make a beneficiary change.
  4. Select Policy Detail from the pull-down menu next to Specific Policy Information.
  5. From My Policy Detail, click on the symbol to the left of the BENEFICIARIES heading in the table that summarizes your Policy Detail information.
  6. Follow the Change Beneficiary instructions that appear.
If you have any questions about making beneficiary changes, please call the Client Relationship Center at 1.866.832.7719 between 8:00 a.m. and 10:00 p.m. ET, Monday through Thursday, and between 8:00 a.m. and 6:00 p.m. ET on Friday (excluding holidays). You can also send us an e-mail.

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What forms can I download from WSLife.com?

The following forms are available for download:
  • Change Beneficiary
  • Submit a Disability Claim
  • Request a Duplicate Policy/Contract
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How do I download a form?

  1. Login to My Accounts and go to My Accounts Services.
  2. Under the tab Make a Policy Change, Request or Claim, select the policy/contract number for which you need a form.
  3. A list of downloadable Service Forms will be displayed on the right.
  4. Select the service form you need and click the Go button. (You will need Adobe® Acrobat® Reader 5® to download and print these service forms.)
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How do I enable cookies?

You can set your browser to accept all cookies, block all cookies, or send a message when a cookie is being sent. Please be aware that if you reject or disable cookies on your Web browser, parts of WSLife.com may not be available to you.

If you have Internet Explorer, follow these steps to set your cookie preferences:
  1. On the Menu bar, select Tools—Internet Options.
  2. Select the Privacy tab. You may use any or all of the following steps to set your cookie preferences.
  3. To treat all cookies the same regardless of the Web site, drag the slider to the security level you want. The text will change to show what types of cookies you have blocked. This will affect cookies from all Web sites you visit.


  1. To allow or block cookies from specific Web sites, select Sites. Enter the address of each site in the new window, and click Allow or Block.

  1. You can also choose to override how cookies are handled by your browser. Select Advanced. On the Advanced Privacy Settings, click the buttons to indicate your preferences.

If you have Firefox, follow these steps to set your cookie preferences:
  1. Select Tools—Options.
  2. Select the Privacy icon.
  3. Select Cookies.
  4. Use the checkboxes and drop-down menus to set your general preferences.
  5. Click the Exceptions button to block or permit cookies from selected sites.

If you are using another browser, use the Help function on your browser menu to learn how to set cookie preferences.

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What are pop-ups and how do I turn them off?

WSLife.com uses pop-up windows for some user transactions. For example, if you want to use EasyPay, you値l be directed to a secure site to login. If your browser settings are set to block pop-ups, you will need to turn off pop-up blocking to proceed.

If you have Internet Explorer, you can turn off pop-up blockers in one of several ways:

On your browser menu, select Tools—Pop-Blocker—Turn Off Pop-up Blocker. This will allow pop-ups from ALL sites.


OR
  1. On the browser menu, select Tools—Internet Options.
  2. Click on the Privacy tab.
  3. Uncheck the Block pop-ups box.

This will allow pop-ups from ALL sites, so you may wish to check the box when you complete your transaction on WSLife.com.

OR

To unblock pop-ups for selected sites, follow these steps:
  1. In your browser menu, select Tools—Internet Options.
  2. Click on the Privacy tab. Click on the Settings button.
  3. Enter the address of the Web site from which to allow pop-ups (www.wslife.com).
  4. Click Add.
This method will continue to block pop-ups from other sites but allow them from those on your "whitelist".


If you are using the Firefox browser, follow these steps to disable the pop-up blocker:
  1. On the Tools menu, select Options.
  2. Select the Content icon.
  3. Uncheck the Block pop-up windows option.
  4. Click OK to close the window.

If you are using another browser, use the Help function on your browser menu to learn how to block pop-ups.

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I知 having trouble with the sales career questionnaire. Where I can get help?

You are given a user name and password at the beginning of the sales career questionnaire. Write these down in case you lose your connection and need to log back in. Make sure the user name and password you enter are correct. If you still have trouble logging back on to complete a questionnaire, please call 1.888.785.4672 Monday through Friday between 8:00 a.m. and 5:00 p.m. ET for assistance.

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     Updated 8/29/2007