My Accounts Management - My Accounts Change Options & Services - How to Report a Claim - Customer Service - Help

WSLife.com enables you to make a variety of account information changes and file certain kinds of policy claims via My Accounts.

My Accounts Change Options & Services
You can make any of the following policy changes, claims, and requests directly through My Accounts on WSLife.com:

Personal Information Changes

Name
Address/Phone
Social Security Number

Beneficiary Changes
Policy Claims

Death Claims
Disability Claims

Request a Duplicate Policy/Contract

For specific instructions on how to make these changes, claims, and requests, please read our Service FAQs.

How to Report a Claim
Please visit our Service FAQs for step-by-step instructions on how to file a death claim or disability claim. However, if you have a claim other than death or disability, please contact either our home office or your local district office for more information:

     The Western and Southern Life Insurance Company
     Claims Department
     P.O. Box 1399
     Cincinnati, OH 45201

You may reach the Claims Department by phone at 1.800.926.1315 between 8:00 a.m. and 10:00 p.m. ET, Monday through Thursday, 8:00 a.m. and 6:00 p.m. ET on Friday, and 9:00 a.m. and 1:00 p.m. ET on Saturday (excluding holidays).

You can also send us an e-mail, which will be answered between 8:00 a.m. and 4:15 p.m. ET, Monday through Friday.

Customer Service

Life Insurance Policies
If you have a question about a life insurance policy, please contact your local Sales Representative or the Client Relationship Center at 1.866.832.7719 during regular business hours: 8:00 a.m. - 10:00 p.m. EST, Monday through Thursday, and 8:00 a.m. - 6:00 p.m. EST on Friday (excluding holidays). You can also send us an e-mail.

Annuities
If you have a question about an annuity contract, please contact your local Sales Representative or the Annuity Operations Department at 1.800.387.9830 between 8:00 a.m. and 5:00 p.m. EST, Monday through Friday.

Mutual Funds
To obtain a Fund prospectus that contains complete information (including fees and expense) for any specific mutual fund listed on this Web site, please call a representative of Fort Washington Brokerage Services, Inc. (member NASD/SIPC) at the Client Relationship Center (1.888.327.9345). Please read the prospectus carefully before you invest or send money.

Updated 6/3/2009